There are a few things that you should keep in mind when creating your own Facebook Messenger bot. These include educating your customers, making them feel heard, and automating some low-level customer service functions.
Set up a chatbot
A Facebook Messenger chatbot can be a powerful marketing tool for your business. It can help your business interact with potential leads, provide automated customer service, and make sales. These tools can save you time and money, while giving your customers a personalized experience.
If you’re just starting out, or are looking for a better way to reach your customers, consider building a bot. You can get started by setting up a free account with a company like Chatfuel. This software allows you to create and run Messenger-based marketing activities, such as sending messages to subscribers and getting users from your Facebook comments.
Once you’ve set up your chatbot, you can test it to ensure that it’s working correctly. This means checking the flow of the chatbot, as well as answering critical questions. The software can also allow you to customize its answers in real time.
To make the most of your bot, you should first decide what questions it will answer. For example, if you sell jewelry, you can have your bot answer “Hello,” “Where do I ship this item?” or “What kind of jewelry does your store sell?” Depending on the specifics of your business, you can even ask your bot to recommend a product, a service, or an event.
Automate low-level customer service functions
The Facebook messenger bot is a great way to automate low-level customer service functions, such as reminding people to follow up on a purchase. A chatbot can also provide recommendations and advice to your customers, which can save you time and effort. You can even use a Messenger bot to handle shipment tracking and order confirmations.
It’s not uncommon for small business owners to be pulled in many directions, and not always have the time to respond to customers’ queries. However, a Facebook messenger bot can help you automate the low-level, time-consuming tasks, so you can focus on the more creative aspects of running a business.
For example, you could create a bot that uses Natural Language Processing (NLP) to answer questions about your products and services. These can also be programmed to route conversations to a live human agent, or to a specific phone number or web page. This allows your customers to get the help they need, when they need it.
Educate your audience
Facebook Messenger bots are one of the fastest ways to reach a target audience. They can get people engaged with your business, and they can even help you generate sales. These platforms are great for educating your audience about your brand, and they’re also affordable.
The key to a successful Messenger bot is a well-trained bot. It’s also important to promote your chatbot in unexpected places. This can help you build trust with your audience, which can lead to more purchases.
When you’re promoting your chatbot, make sure you include a clear unsubscribe option. This will keep your subscribers from getting bombarded with emails, and it will allow you to update their preferences.
You can also use your Messenger bot to pre-qualify your audience. If you have multiple products and services, you may want to consider sending a message to users who have shown interest in your company, but not yet purchased a product.
One way to do this is to send a quiz. A quiz can be entertaining, and it can also teach your audience about your company.
Make customers feel heard
If you’re interested in increasing sales and engagement with your customers, you may want to consider using a Facebook Messenger bot. You can customize your bots to send personalized messages, provide customer service, and share information about events, sales, and new products.
There are many different kinds of Facebook messenger bots. The most common are chatbots that interact with customers on the platform. These bots are designed to simulate conversations with real people. They carry on the conversation like a human customer service agent.
You can set up your own Facebook Messenger bot if you have an understanding of coding. You can use a tool such as MobileMonkey, or you can hire a developer to do the work for you.
A free version of MobileMonkey is available, but it lacks some of the features of the paid version. Also, the free version only allows users to have unlimited contacts. However, the paid version offers several payment methods, as well as the ability to integrate with other Facebook business pages.